Education/Training:
A Bachelor's degree from an accredited college or university with major course work in computer science, information systems or a related field Experience: Four years (full-time equivalent) of increasingly responsible network administration experience including two years (full-time equivalent) of experience at a level comparable to a Network Systems Engineer with the City. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
- If working with these technologies excites you, read the rest of the job posting and enter your application to start your journey to further your career at the City of Escondido where we leverage today’s technology to improve the quality of life for our residents.
Key Knowledge Areas:
- Advanced Network Infrastructure Design and Management (LAN/WAN/Fiber/Wireless P2P/Cellular/Etc.)
- Microsoft Enterprise Site with M365/E5 Security Licensing/Exchange Hybrid Administration
- Active Directory and Azure AD Management
- IT Security Practices and Compliance (DOJ/CJIS, PCI DSS, NCUA Standards)
- High-Availability Infrastructure Management (VMware/vxRail, Hyper-V)
- ITIL Framework/Service Desk Management with Freshservice
- Cloud Computing (AWS, Azure, Google Cloud)
- Open Data and Integrations via API
This position is open until filled.
Applications will be reviewed as they are received. This recruitment may close at any time without notice.
If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Senior Network Systems Technician in our Information Systems Department. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City’s website.
Under direction, leads, oversees, and participates in the more complex and difficult work of staff responsible for providing support in the development, installation, implementation, testing, evaluation, and administration of the City’s local and wide area networks; installs, configures, test and supports a variety of network components and devices; performs preventative maintenance on network segments and components; provides liaison and technical assistance to Network Systems Engineer, Network Systems Technicians and end users; installs and troubleshoots advanced and complex software and hardware configurations; and consults with department representatives to determine hardware/software requirements and develops specifications; and performs a variety of technical tasks relative to assigned areas of responsibility.
- Key Responsibilities
- The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Leads, plans, trains, and reviews the work of staff responsible for providing support in the development, installation, implementation, testing, evaluation, and administration of the City’s local and wide area networks.
Trains assigned employees in their areas of work including network systems methods, procedures, and techniques.
Verifies the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications; ensures adherence to safe work practices and procedures.
Installs and configures complex network hardware, software and peripheral equipment; troubleshoots, diagnoses, and resolves server and networked devices hardware and software problems.
Oversees and participates in installing and maintaining network components including routers, switches, bridges, hubs, digital service unit/channel service unit, and other network equipment and software.
Oversees and participates in investigating, analyzing and resolving complex network-related problems; resolves compatibility problems across City networks; troubleshoots network failures, router problems and telecommunications problems; recommends and implements changes and improvements.
Evaluates network protocols, hardware and software to determine their applicability to City network needs; recommends and implements changes and improvements.
Monitors network security and performance; identifies unauthorized access and potential security risks; participates in projects to enhance network security operations.
Provides support to network server administrative and maintenance operations; performs back-ups; installs and configures software; installs networked equipment including printers.
Provides advanced desktop support to clients; installs and configures hardware and software, operating systems and peripherals; troubleshoots, diagnoses and resolves complex hardware and software problems.
Performs technical writing duties in the development and production of system documentation, instructional and procedural manuals.
Researches and recommends the purchase of computer related equipment and peripherals; orders equipment and software as necessary.
Collaborates with customers to determine the best hardware and software for departmental technology projects.
Performs complex system-wide or network-wide audits, and generates reports that include system performance, recommended changes, and any other possible data of interest, such as system security.
Assists other departments in designing, and possibly authoring the documents/programs; customizes installed software to the specific requirements of a department.
Develops network and system topology maps that assist other staff members in the department or organization to understand the relationships between systems.
Works with other positions in the department to learn the day-to-day operation of all systems.
Responds to public inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner.
Estimates time, materials, and equipment required for jobs assigned; requisitions materials as required.
Performs related duties as required.