Workday Systems Analyst

The following education and experience will be accepted:

• Bachelor’s degree from an accredited college in Information Systems, Computer Science or closely related field plus five (5) years of experience in applications, systems or ERP support experience. OR;
• Associate degree from an accredited college in Information Systems, Computer Science or closely related field plus seven (7) years of experience in applications, systems or ERP support experience.
• Experience with SQL, ETL or analytics tools required. PRISM or BIRT experience preferred. Experience in a municipal, county or state setting preferred. Must possess a valid Florida Driver’s License and have and maintain an acceptable, safe driving record.

• Three (3) years of experience developing Workday integrations and reports required.
• Two (2) years of proven expertise in Workday architecture and integrations.
• Two (2) years of experience with Workday EIBs and Workday Studio development.
• Two (2) years of proven expertise in data analysis and Workday reporting techniques required.
• Two (2) years proven experience troubleshooting complex application environments required.

Under limited supervision, performs specialized technical work supporting the configuration, integration, reporting, and maintenance of the City’s Workday enterprise system. Designs and supports integrations, develops reports and analytics, resolves complex system issues, and collaborates with functional departments to ensure reliable enterprise operations. Reports to the Applications Program Manager or designee.

Essential Job Functions

• Supports Workday applications and integrates data sources. Researches and analyzes business operations, designs, builds, tests, deploys, and maintains Workday integrations. Prepares instructions to guide users.
• Supports secure data exchange between Workday and internal/external systems.
• Monitors integration performance and resolves failures.
• Cross-functional module understanding of Workday platform.
• Develops and maintains Workday reports, calculated fields, and dashboards.
• Supports enterprise data analysis and compliance reporting.
• Utilizes advanced analytics tools such as Prism Analytics when applicable.
• Troubleshoots complex Workday technical issues, determines cause of issues and applies corrective steps.
• Troubleshoots and supports Workday feature adoption post go-live.
• Manages Workday releases: assess impacts, perform regression testing, coordinate with departments, deploy new features.
• Maintains Workday environment strategy (sandbox refreshes, migration planning, version updates).
• Supports security configuration and data integrity.
• Maintains technical documentation and procedures.
• Works with Human Resources, Finance, Payroll, and IT staff to translate business needs into technical solutions.
• Provides guidance to departments on Workday capabilities and best practices.
• Supports training development and documentation.
• Assists with change management during new rollouts or enhancements.
• Assists with testing, upgrades, and system enhancements.
• May be required to work weekends and holidays. May be required to respond to after hour calls.

Additional Job Functions

• Performs other work as required.