Public Services Specialist

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires a combination of education and experience equivalent to a high school degree or GED.
• Any combination of experience and training which is equivalent to the minimum desirable employment standards.
• Proficiency with Microsoft Suite required.
• Edmunds Gov Tech is a plus
• Construction trade experience preferred.

The City of New Castle, Delaware is a vibrant, riverside community located along the Delaware River. Remaining one of the most important Colonial/Federal villages in America, the City holds a strong sense of heritage, civic pride, and a commitment to excellence in public service. Our dedicated municipal workforce values teamwork, integrity, and community engagement while striving to provide high-quality services to constituents. Summary Public Services Specialist assists the Building Official with issuances of building permits and business licenses. Meeting with the Historical Area Commission (HAC), Board of Adjustment (BOA), and Planning Commission are mandatory aspects of this role. The scope of work is diverse and includes both outside inspections and office responsibilities. Experience with International Building Code experience and proficient computer skills are necessary.

Duties and Responsibilities

This section provides the general overview of typical duties associated with this position. Additional duties may be assigned as organizational needs evolve. The City reserves the right to assign additional duties as necessary.

• Performs building inspections related to construction, renovations, and infrastructure.
• Reviews plans, drawings, etc. for code compliance.
• Establishes and maintains complex filing system.
• Assists the Building Code Official in preparation and issuance of building permits and contractor licenses and keeps records of same.
• Operates personal computer and other related equipment.
• Consults with builders on construction practices, plan reviews, and code application.
• Maintains records of finished work inspections.
• Files with New Castle County Property Assessment Division all building permits issued monthly.
• Types letters, memoranda, reports, contracts, and other material. Composes and prepares simple reports and correspondence.
• Screens and routes visitors and incoming telephone callers.
• Responds to inquiries regarding Public Services Department services.
• Assists with Special Trash and No Parking Requests.
• Receives payment from the public and issues appropriate receipts and permits.
• Schedules appointments.
• Assists supervisor in establishing office procedures.
• Assists the Code Enforcement Officer in matters relating to Code Enforcement.
• Interact and coordinates with all personnel of Building Dept., Code Enforcement and Public Works with regards to the daily operations of the Public Services Department.
• Prioritizes daily work assignments.
• Attends meetings of Council, Boards, and Commissions, upon request.
• Performs other related duties as required.