Public Safety Telecommunicator – Lateral

Education and Experience:

• High school diploma or G.E.D.
• Two (2) years of recent experience (within the last four years) as a telecommunicator and dispatcher in a Public Safety Answering Point (PSAP) facility with enhanced 911 and computer-aided dispatch, desired

• Washington State Patrol's ACCESS certification must be completed within 6 months of hire.
• Telecommunicator Level 1 & 2 and CTO certification must be completed within 12 months of hire.

The City of Redmond is a thriving, culturally diverse community, and home to over 78,000 residents. Redmond is the hub to an array of commerce and industry ranging from technology, aerospace, and gaming to biomedical and innovation start-ups.

The Police Department is responding to the growing needs of the City with our Public Safety Telecommunicator – Lateral opening. The fast-paced nature of our municipality drives innovation and efficiency. The successful candidate will possess strong values that align with the City’s values, which include being welcoming, having integrity, showing accountability, and demonstrating a commitment to service. Additionally, the ideal candidate should find satisfaction in providing exceptional customer service, and thrive in a collaborative, high-volume work environment.

More than anything, our people make us great. Our people bring unique skills and qualities to the table, and we all embrace the values of integrity, accountability, and commitment to service. We also care about our jobs, the work we do for the community of Redmond, and for each other. That spirit creates a purpose-driven culture at Redmond Police that is the biggest reason why people not only choose to work for Redmond but also stay.

This position requires two (2) years of recent experience (within the last four years) as a telecommunicator and dispatcher. If you do not have previous experience in this field, please visit the Public Safety Telecommunicator – Entry job opportunity.

Role and Responsibilities

• Answers emergency and non-emergency calls for service and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System
• Calms, negotiates, advises, and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls while providing excellent customer service.
• Dispatch police units as appropriate via a trunked radio system; anticipate problems and respond to units as necessary.
• Continually updates information as it is received, enters into computer and updates units as to new information or instructions including follow up and updated status of calls.
• Manage multiple calls at a time while prioritizing them for response.

A Public Safety Telecommunicator – Lateral also requires:

Skill in:

• Ability to filter and process multiple, sometimes competing, sources of information.
• Ability to accurately capture, retain and relay verbal information using English clearly.
• Possess an excellent vocabulary and verbally communicate rapidly.
• Type 35 words per minute while conversing with callers.
• Discern several conversations simultaneously, disseminate appropriate information, prioritize actions and respond in an effective manner.
• Articulate in a clear, concise manner, disseminating complete and accurate information in a logical and timely basis both orally and in writing.
• Condense and organize large amounts of information into readable, sensibly typed remarks in a timely manner and

Ability to:

• Be available for shift work encompassing 24-hour day, seven-day week; inclusive of days, evenings, nights, weekends, and holidays.
• Remember numerous details and quickly re-call essential information.
• Consistently think clearly and respond quickly in a wide variety of emergency situations.
• Deal effectively with people in a multi-cultural society under extremely stressful situations.
• Quickly perform multiple time-sensitive tasks in response to visual and sound stimuli with a high degree of accuracy
• Be a team player and establish good working relationships; maintain self-control under stressful circumstances.