Police Telecommunicator

• High School Graduate or Equivalent
• Sheriffs’ Standards Telecommunicator Certification (must be completed within one year from appointment)
• Must be a United States citizen

The Charlotte-Mecklenburg Police Department is a highly respected law enforcement agency, both in our community and nationally. Our progressive department provides exciting opportunities for law enforcement professionals to develop partnerships with our citizens in order to prevent the next crime, and to enhance the quality of life within our community always treating people with fairness and respect. The department employs nearly 2,000 sworn officers and over 500 civilians serving a jurisdiction with close to 1 million people. Our employees are men and women from diverse backgrounds interested in meeting the needs of and serving an equally diverse community. The men and women of the CMPD are committed to providing the very best service possible and maintaining the high level of confidence this community has in us.

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

• Question callers to determine locations & nature of problems to determine type of response needed Receive & transfer incoming telephone or alarm system calls regarding emergency & non-emergency police / information / after-hours calls for departments within City
• Determine response requirements & relative priorities of situations / dispatch units in accordance with established procedures
• Record details of calls / dispatches / messages
• Retrieve information from teletype networks & computerized data systems regarding such things as wanted persons / stolen property / vehicle registration / stolen vehicles
• Maintain access & security of highly sensitive materials Scan status charts / computer screens / contact emergency response field units to determine emergency units available for dispatch
• Observe residential & commercial alarm registers
• Scan maps to determine whether a specific emergency is in the dispatch service area
• Periodic access to information relating to emergency calls such as personnel rosters & emergency call-out and pager files
• Learn material & pass required tests for certification Read & effectively interpret small-scale maps / information from a computer screen to determine locations / provide directions
• Refer calls not requiring dispatches to appropriate departments & agencies
• Perform other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of principles / processes for providing customer & personal services
• Knowledge of customer needs assessment / meeting quality standards for services / evaluation of customer satisfaction
• Knowledge of transmission / broadcasting / switching / control / operation of telecommunications systems
• Knowledge of relevant equipment / policies / procedures / strategies to promote effective local / state / national security operations for the protection of people / data / property / institutions Skill in the structure & content of the English language including the meaning & spelling of words / rules of composition / grammar
• Knowledge of administrative & clerical procedures / systems such as stenography & transcription
• Ability to listen to / understand information & ideas presented through spoken words / sentences
• Ability to monitor multiple radio talk groups at one time
• Ability to detect or tell differences between sounds varying in pitch & loudness
• Ability to communicate information / ideas clearly in written & spoken language
• Ability to remember information such as words / numbers / pictures / procedures

ADA and Other Requirements

Positions in this class typically require:  grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

• Remaining in a stationary position, often sitting or standing for prolonged periods
• Occasional movement throughout the workday daily to interact with staff and accomplish tasks
• Communicating both verbally and written in order to exchange information
• Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers
• Light to moderate lifting and carrying
• Lift up to 50 pounds
• Work primarily in office environment
• Ability to operate office equipment, such as computer, copier, fax machine, and phone

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
• Comprehension of written information in work related documents
• Ability to hear, understand, and distinguish speech

Working Conditions:

Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files and phone.

Other Requirements:

Successfully complete and pass a pre-employment hearing, vision, and psychological evaluation. Failure to successfully pass all segments of the pre-employment evaluation process will result in disqualification from further consideration under this vacancy announcement.