Human Resources Generalist – Employee, Labor Relations and Special Projects

Education & Experience

• Bachelor’s degree from an accredited college or university in Human Resource Management, Business/Public Administration, or a closely related field.
• Minimum of four (4) years of progressively responsible human resources experience, including employee and labor relations, HRIS administration, and general HR functions.
• Equivalent combinations of education, training, and experience that provide the required knowledge, skills, and abilities may be considered.
• Experience in a unionized/public sector environment with collective bargaining, grievance/arbitration, and employment law compliance is highly desirable.
• Possess a valid Florida Driver’s License.

• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) certification preferred.
• Public sector or unionized environment experience strongly preferred.

This is a professional, exempt position responsible for administering the City’s employee and labor relations programs. Under the general direction of the Human Resources Director, the Employee and Labor Relations HR Generalist performs complex professional work with a primary focus on employee relations and labor relations in a unionized public-sector environment.

The position provides advice and consultation to supervisors, managers, and employees regarding employee conduct, workplace disputes, progressive discipline, grievances, EEO matters, and collective bargaining agreement interpretation. The incumbent assists with labor relations activities, participates in workplace investigations, and supports the development and implementation of human resources policies and procedures to ensure consistent and legally compliant practices.

This role also provides support for compensation and classification activities, special human resources projects, and administrative functions within the Human Resources Department. The position requires the exercise of independent judgment, discretion, and analytical skill in handling sensitive employee relations matters, managing human resources data systems, and ensuring compliance with applicable labor agreements, employment laws, and City policies, while delivering a high level of internal customer service.   No supervisory responsibilities.

Duties/Responsibilities

Employee Relations

• Serves as a primary management resource for employee relations matters, including performance management, disciplinary actions, attendance issues, workplace conduct, harassment and discrimination complaints, grievances, and conflict resolution.
• Provides guidance and consultation to supervisors and managers to ensure employee relations matters are handled consistently, fairly, and in compliance with applicable laws, City policies, and collective bargaining agreements.
• Conducts or assists with workplace investigations, including interviewing involved parties, collecting and analyzing information, preparing documentation, and making findings and recommendations.
• Counsels’ supervisors and employees on workplace conduct, progressive discipline, and compliance with personnel policies and procedures.
• Provides advisement and training to supervisors related to discipline, discharge, and documentation practices.
• Represents the City in unemployment compensation hearings and assists with preparation for grievance proceedings, mediations, arbitrations, and other employee relations matters, as assigned.
• Manages risk and ensures legal compliance related to employee relations matters, including compliance with FMLA, ADA, FLSA, EEO, and related employment laws; responds to charges and inquiries from agencies such as the EEOC.
• Coordinates with the HR Director on employee relations matters with legal implications, including investigations, disciplinary actions, mediations, and arbitrations.
• Promotes positive employee relations and supports early resolution of workplace concerns to minimize grievances, disputes, and litigation.

Labor Relations

• Serves as a subject matter resource on labor relations by assisting with the interpretation, administration, and application of collective bargaining agreements in accordance with Chapter 447, Florida Statutes.
• Assists the Human Resources Director with labor relations activities in a unionized environment, including collective bargaining preparation and contract administration.
• Conducts research and analysis related to collective bargaining agreements, labor laws, PERC decisions, comparable public-sector practices, and bargaining proposals.
• Assists in preparing negotiation materials, costing analyses, briefing documents, and management proposals.
• Participates in the collective bargaining process as directed, including data analysis and proposal development.
• Supports contract administration by assisting with preparation of grievance responses, documentation, and related correspondence.
• Assists with preparation for grievance hearings, mediations, arbitrations, and other labor relations proceedings.
• Meets with management to identify and narrow contentious labor issues, conducts research, and recommends solutions consistent with City objectives and legal requirements.
• Coordinates with the Human Resources Director regarding personnel policies and procedures and participates in the development, revision, and administration of labor-related programs.

Administrative and Departmental Support

• Provides administrative and professional support to the Human Resources Director related to employee relations, labor relations, compensation, and departmental operations.
• Assists with administration of the City’s classification and compensation system, including wage and salary surveys, market analysis, internal equity review, pay range updates, and program recommendations.
• Reviews and processes position reclassification requests and assists with maintenance of organizational charts, position control, and personnel records.
• Assists with performance evaluation programs and provides guidance on compensation, classification, and contract compliance.
• Prepares and submits required regulatory and compliance reports, including EEO-4, EEOP, utilization, and related reports.
• Prepares, reviews, and maintains correspondence, reports, memoranda, policies, procedures, and guidance documents in accordance with applicable laws, rules, and City policies.
• Maintains accurate, complete, and confidential employee relations, labor relations, and investigation files in compliance with federal and state laws, collective bargaining agreements, and public records retention requirements.
• Tracks employee relations matters, investigations, grievances, disciplinary actions, and timelines to ensure proper documentation and timely resolution.
• Assists with coordination and documentation of grievance meetings, disciplinary hearings, labor-management meetings, and other employee relations proceedings.
• Prepares summaries, timelines, briefing materials, and documentation for management, the City Attorney’s Office, or external agencies, as required.
• Assists with responses to public records requests, audits, and compliance reviews related to employee relations, labor relations, and compensation matters.
• Coordinates training activities related to employee relations, supervisory practices, workplace conduct, and policy updates.
• Maintains HRIS records, databases, spreadsheets, and tracking tools related to employee relations cases, labor agreements, compensation data, and departmental initiatives.
• Provides high-quality internal customer service to City departments, employees, and the public.
• Provides backup support for other human resources functions as assigned to ensure continuity of operations.

Special Projects

• Participates in and leads special human resources projects as assigned by the Human Resources Director.
• Conducts research, data analysis, and benchmarking to support management decision-making, policy development, and strategic planning.
• Analyzes trends and identifies areas of risk or improvement related to employee relations, labor relations, and compliance; develops recommendations consistent with City objectives and legal requirements.
• Coordinates cross-departmental efforts on assigned projects to ensure timelines, deliverables, and objectives are met.
• Assists with preparation of reports, presentations, and briefing materials for the Human Resources Director and executive management, as directed.
• Monitors legislative, regulatory, and best-practice developments affecting public-sector human resources and provides summaries or recommendations as requested.
• Performs other related duties in support of departmental goals and strategic initiatives.