High school diploma or equivalent. Some computer experience. One year of emergency radio dispatch preferred. No felony convictions. Felony arrests and misdemeanor convictions will be subject to review if involving drug/alcohol violations, assault/battery violations, or any crime involving moral turpitude violations. Successful completion of the Communications Training Officer Program, demonstrating a degree of proficiency compatible with standards set for position. Schedule does require shift work. Pre-employment background and drug screening required upon a conditional offer of employment.
Responsible for assisting police officers in effectively protecting lives and property of Prairie Village and Mission Hills residents. As such, provides a communication link between public, other agencies and police. Work involves performing duties with high degree of independence and proper judgment. Work schedule does require shift work.
Responsibilities and Primary Duties/Functions:
- Receive all incoming police and 911 telephone calls; dispatch emergency services to location; provide radio services as required.
- Record data in CAD (Computer-Aided Dispatch) system.
- Complete various computer checks requested by officers and relay response information to requesting officer.
- Maintain appropriate records and logs.
- Enter, modify and remove warrants and wants in law enforcement computer system.Monitor station alarms.
Required Knowledge, Skills and Abilities:
- Respond quickly and effectively to emergencies.
- Follow written and oral directions.
- Read, write and comprehend sufficiently to make standard reports.
- Understand and carry out assignments as instructed, working independently or as part of a team.
- Recognize problems and identify correct solutions.
- Ability to analyze situations quickly and objectively to determine proper course of action to be taken.
- Skill in the use of tools and equipment as follows: portable and mobile radios, telephone and personal computer, including various application software, with sufficient keyboard skills to be proficient in entering data quickly.
- Project a neat and professional appearance to the public.
- Work required shift work and/or overtime as assigned.
- Ability to establish and maintain effective working relationships, with judgment in evaluating situations and in making decisions.
- Knowledge of community geography and demographics.
- Ability to remain calm in stressful situations and confront hostile persons.
- Prompt and regular attendance on the job, with all required equipment, is expected of each employee, and each is expected to timely complete all job assignments.
- Ability to prioritize emergency calls and requests for service.
- Alpha and numeric recognition.
- Good memory skills.
- Ability to give clear and concise voice communications.
- Ability to understand and apply Department rules and regulations, City of Prairie Village rules and regulations, and standard operating procedures.
- Ability to concentrate on a detailed task under distracting conditions and in stressful environments.
- Ability to tolerate grotesque and emotional sights, yet not become emotionally involved so as to compromise functioning properly or professionally.
- Ability to use sound judgment when operating in official capacity in order to make quick and responsible decisions.
- Ability to understand computer commands.
- Ability to analyze situations and determine response.
- Ability to perform functions simultaneously.
- Ability to make decisions under stress.
- Ability to work without immediate supervision.