Division Manager Employee Services

• A Bachelor's Degree in human resources, labor relations, or related field or a Juris Doctorate is required. A Master's Degree in human resources, labor relations, or related field is preferred.
• Five to seven years of experience in human resource management at the supervisory level with a primary focus in labor negotiations, contract administration and management, cost analysis, employee investigations, staff development models and frameworks, organizational effectiveness strategies and enhancements, employment laws, and budget preparation is required.
• Must have the ability to utilize a human resources information system along with other software packages to conduct analysis and prepare reports.
• PHR or SPHR preferred.

Under the direction of the Director of Human Resources, this incumbent provides leadership, direction, and management of the Employee Services Division. Develops, implements, and evaluates all aspects of the City’s employee services program to include the Family Medical Leave and leave Programs, ADA Program, employee and labor relations, tuition reimbursement, training and velopment, talent management, and organizational effectiveness. Serves as the City’s representative on labor negotiations and EEOC Compliance Officer under the direction of the Director.

Essential Job Responsibilities

• Develops, implements, and evaluates the Divisions ‘strategic plan.
• Plans, prioritize, assigns, supervises, and evaluates the work of staff within the Employee Services Division.
• In collaboration Employee Services program utilizing best practice models to ensure employees are engaged, developed, and empowered.
• Develops, implements, and oversees the workforce development program to include policies and procedures; long range planning; gap analysis; developmental calendars; pre and post assessments; curriculum framework design; analysis and reports; partnerships with external agencies; on-line learning management.
• Develops, implements, and oversees the EEOC program to include both formal and informal complaints; monitor the City’s compliance with the requirements; provides assistance, consultation and training to staff; develops and implements frameworks for investigation and corrective actions; complete required documentation and reports as required by Federal, State, and Local Laws.
• Develops, implements, and oversees the City’s FMLA, Leave, and ADA Programs to include development and implementation  of policy changes; operational frameworks; training to staff; assistance, consultation to employees, managers, directors, HR departmental with staff, develops and implements organizational frameworks for the City’s
• Units; performs data analysis and reports.
• Assist in setting the strategic direction based upon the City Managers’ vision for the negotiation process that includes both short-and-long range objectives.
• Administers the labor relations functions.  Areas include contract interpretation, work with leaders and employees to resolve issues and concerns, manages and ensures timely processing of grievances, serves as grievance/disciplinary hearing officer when necessary, tracks and analyzes data to set annual goals to minimize the level of employee complaints/issues/grievances; attends arbitration hearings and prepares related documents.
• Participates in the selection of staff; provides and coordinates professional development for the division, department, and organization.
• Prepares and evaluates analytical and statistical reports on operational activities to ensure continuous improvement of HR programs.
• Oversees and manages the maintenance of records for the division in accordance with Federal, State, and Local laws.
• Oversees the tuition reimbursement program for the City as outlined in policy and collective bargaining agreements.
• Develops implements and evaluates division goals, operational standards, policies, and procedures; approves revisions to departmental work systems and procedures as necessary to improve the efficiency and productivity of the division.
• Sets standards of operation for the Division that are aligned with the vision of the City an department.
• Develops, implements, administer, tracks, and analyzes and evaluates the talent assessment framework for the organization to align with industry best practice models.
• Develops and presents information to City Manger, Council, Commissioners, and other key stakeholders/groups in the performance duties.
• Participates in the development of policies and procedures for the organization; monitors work activities to ensure compliance with established polices and procedures.
• Attends various internal and external meetings relating to the Employee Services function; performs related tasks overseeing completion of required documentation and reports.
• Provide assistance and consultation to department directors/managers/employees in interpreting policies, union contracts, civil service rules and regulations, and any other legislation/regulation related to Human Resources.
• Prepare along with the Director the departments’ annual budget.
• Monitor adherence to approved budgets and third party contracts and initiate appropriate action to correct variances as necessary.
• May serve as Interim Director periodically.
• Maintains familiarity with all laws and regulations related to Human Resources.