NEW Public Safety Dispatcher

A high school diploma or equivalent AND one year of experience answering and directing calls using multi-line communication or radio system. Must be able to work any 12 to 18-hour shifts, including holidays and weekends, and obtain a POST-Public Safety Dispatcher Certificate within 18 months of hire. Applicants with a POST Certificate may be eligible to start at a higher salary step.

Under close supervision, receive and dispatch emergency calls for police, fire, and paramedic assistance. The below list of tasks is ILLUSTRATIVE ONLY; incumbents in this job classification may be required to perform other department-related duties.

Tasks:

• Provide a wide range of public safety radio dispatch and information support services via the telephone, internet, radio, and other methods of communication.
• Assess and determine caller needs to ensure proper services are rendered to the community or surrounding area;
• Dispatch law enforcement and other public safety services to meet the emergency needs of citizens.
• Operates communications equipment, including computerized multiple-channel radio systems, telephones, and accessories;
• Accepts and types data into the computer-assisted dispatch system while questioning callers for information;
• Determines nature, validity, and type of call; utilizes messages and priorities to dispatch field units to emergencies;
• Track calls to ensure that caller needs are met, and all pertinent information is communicated with the responding party;
• Work with parking enforcement to dispatch services to field officers and assist field operations with information as needed;
• Performs other department-related duties as assigned.