Systems Integrator (Fire Department)

• Bachelor's Degree in Computer Science, Information Management Systems, related field or equivalent combination of education and experience.
• Three (3) years' experience in computer systems analysis, design and programming.
• Project management experience. Advanced degree is preferred.

The Information Technology (IT) Department is recognized among municipalities as a premier provider of technology infrastructure and services. The Department’s mission is to make information available anytime and anywhere by facilitating citywide and intergovernmental knowledge sharing and ensuring access to reliable, innovative, and cost-effective technologies. The IT Department is comprised of three divisions: Information Technology, Cable TV, and Graphic/Reprographics. The Systems Integration classification falls under Information Technology Division which oversees IT Administration, Network & Communications, Client Support, Software Solutions, and Data Center functions. 

What We Are Looking For

In general, the Systems Integrator is an IT classification that oversees various systems and projects that are highly complex and often times urgent in nature. The specific position we’re recruiting for functions as the main point-of-contact for the City’s Fire Department and works as the IT liaison between the IT and Fire Departments. Systems Integrators should have a thorough technical understanding of data centers, back-end servers, networks, systems analysis, and system installations/upgrades. 

Experience working directly with Public Safety’s mobile device integration, cloud-based applications, radio systems, or public safety software, such as Computer Aided Dispatch Systems (CADS) or Records Management Systems (RMS), is highly desirable. The ideal candidate would have strong relationship building skills, project management experience, dedication, and be able to effectively explain technical solutions in laymen terms to customers at all levels. This classification manages various IT related projects, identifies appropriate project resources, and ensures timely project completion. Systems Integrators actively communicate project status updates with the various client groups at all levels including external vendors. So, strong verbal and written communication skills are essential. This role is expected to exercise sound judgement when making technical recommendations and remain flexible when reprioritizing tasks based on operational impact. 

The Information Technology Department is looking to fill one vacancy with a technically savvy, adaptable, and reliable Systems Integrator.  This position reports to the Information Technology Department; however, will be assigned to assist the Fire Department with day-to-day systems related troubleshooting, systems integration, IT related projects, and general IT operations. Position reports to either the Business Information Systems Administrator, IT Systems Architect, or Network Administrator within the IT Department.

Major Duties

Under the direction of the Business Information Systems, Administrator, IT Systems Architect, or Network Administrator, the Systems Integrator oversees various system projects of a highly complex nature, assembles project teams, assigns individual responsibilities, identifies appropriate resources needed, and develops schedules to ensure timely project completion. Effectively coordinates the activities of the team. This position actively communicates with the various client groups regarding status of specific projects.

Some of the core duties include, but are not limited to:

• Develops and/or monitors schedules for assigned projects.
• Develops and manages project objectives for staff that are specific, measurable, achievable, realistic and time based.
• Supervises multiple business and/or computer applications through development, implementation and support phases.
• Insures projects and project resources are prioritized based on business need.
• Becomes familiar with the system scope and project objectives, the role and function of each team member to effectively coordinate the activities of the team.
• Works directly with departments to understand and document project business requirements.
• Monitors time and dollar expenditures to ensure projects and budgets meet established targets.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Promotes open and timely communication within and among department colleagues.
• Insures proper security measures have been evaluated and implemented as indicated by department policy, best practice or appropriate governing body.
• Insures code changes and modifications are managed using a documented change request system.
• Perform analysis, programming, system configuration, application integration and other functions as appropriate to meet project objectives.
• Reconciles conflicts within and between staff regarding resources, deadlines, and standards.
• Writes periodic progress, project status and problems resolution reports regarding information technology for management review.
• Evaluates and makes recommendations for needed training. Provide guidance, technical assistance and mentoring to staff as appropriate.
• Provides support during non-standard business hours as necessary or required.

Secondary Functions:

• Maintains a high level of current knowledge regarding systems, technology, and communications.
• Performs other duties as assigned.