Graduation from an accredited college or university with an associate's degree or sixty (60) college hours in computer science, mathematics, statistics, industrial engineering, telecommunications or other related fields; and four (4) years of progressively responsible experience in enterprise class systems analysis and/or systems administration, supporting infrastructure- type applications utilizing applicable products, techniques and devices; or possession of a current industry accepted certification within one year of hire date in one of the following: Active Directory, Microsoft Exchange, Network/Application Infrastructure, VMware/Linux/Storage Administration or equivalent, for the past three (3) consecutive years in addition to four (4) years of current experience in maintenance and administration of enterprise class server systems; or an equivalent combination of training and experience per Personnel Policies and Procedures, Section 128.
Under direction maintains and supports the City’s email system, Active Directory environment, core-server infrastructure, assisting in server services projects and performing other related required duties.
ESSENTIAL TASKS:
- Provides support for Enterprise Infrastructure Systems and Applications
- Tests, implements, operates and supports the City’s enterprise infrastructure
- Works closely with other information technology staff, vendors and internal customers to optimize and support the enterprise server environment
- Develops software configurations to achieve optimum functionality of the operating system, preparing and updating user manuals and system documentation, troubleshooting and rectifying computer system problems and evaluating new soft/hardware and recommending needed changes
- Evaluates and tests system upgrades, installs or upgrades system software applications, troubleshoots hard/software related problems and monitors overall systems performance to ensure system upgrade objectives
- Performs system maintenance activities, including monitoring parameters, maintaining security/quality assurance and controlling access
- Responds to user requests and system operation issues, provides assistance to programming and operations personnel in the utilization of software and resolution of user/systems problems
- Prepares and presents status reports and technical presentations to various audiences
- Participates in mentoring/training of other IT Systems Engineers and develops documentation for user problem-solving issues, including system and user manuals
Maintains applicable application system backup and disaster recovery procedures - May perform as technical lead
- Must report to work on a regular and timely basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.