IT Network and Security Manager

• Required
  • Formal Education
    • Completion of a bachelor’s degree program at an accredited college or university in computer information systems or related field.
  • Professional Experience
    • 3+ years' IT operations experience with overseeing major aspects of large-scale technological projects.
  • Valid North Carolina Driver’s License.
• Preferred
  • Strong interpersonal skills and the ability to effectively communicate (written/verbal) & collaborate with personnel, administrators, and leadership.
  • Familiarity with information security regulations, including HIPAA/HITECH, CJIS, and PCI.
  • Understanding of InfoSec principles and industry best practices.
  • Experience developing & managing organizational budgets.
  • Working knowledge of one or more programming and/or scripting languages.
  • Understanding of 911 telecommunications operations and radio transmission systems.
  • Strong knowledge of project management principles.

The IT Network & Security Manager oversees all aspects of the city’s technological infrastructure—including, but not limited to—the city’s: local area network, wide area network, metropolitan area network, and its next-generation mesh networks.

The IT Network & Security Manager oversees the operations of and provides guidance to the department’s Network & Security Division.

The IT Network & Security Manager is responsible for the city’s overall cyber security strategy, implementation, and enforcement.

Work is performed under the general supervision of the IT Services Assistant Director.

Essential Tasks

Tactical

• Determines and enforces the city’s networking standards.
• Monitors and analyzes the performance of all network systems, (LAN, WAN, and Security appliances) and directs their maintenance and enhancement efforts.
• Installs, configures, tests, labels, diagrams, documents, and maintains LAN/WAN system hardware/software and other related equipment.
• Ensures the availability of network and security staff to address after-hours issues/maintenance.
• Determines causes of errors and applies appropriate and necessary corrective action.
• Answers trouble calls, analyzes problems, assesses user requests, and provides resolutions for network users.
• Performs on-site visits to perform and/or oversee service and maintenance of network assets and infrastructure.
• Aid in the implementation of technical and procedural controls that allow the city to operate in a safe and controlled manner.
• Respond to cyber threats and notify city personnel and other agencies, as required, of incidents.

Strategic
 

• Defines, reviews, and updates standards, processes & procedures for selection, implementation, and support of the City’s network and security infrastructure.
• Develops and maintains the department’s Disaster Recovery Plan.
• Works with stakeholders to develop a comprehensive cyber security strategy.
• Aids in the revision of the city’s IT Policy.
• Enforces cybersecurity-related policies.
• Ensures all divisional work is performed in accordance with OSHA and the city’s Safety Standards & Policies.