Computing Specialist II

Boulder County Sheriff’s Office is looking for well-qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. Experience supporting enterprise computing environments, mobile computing, network connectivity, endpoint management, telecommunications, public-safety technology, or specialized law enforcement systems is highly desirable.

The Computing Specialist II performs a variety of complex technical duties in the design, implementation, installation, configuration, troubleshooting, and management of Boulder County Sheriff’s Office computer systems, mobile computing systems, software applications, telecommunications, connectivity solutions, and specialized public-safety technology. The position provides technical support for systems operating in office, jail, dispatch, patrol, emergency services, substations, and mobile/field environments.

The position requires the exercise of discretion and independent judgment with respect to matters of significance and requires the ability to analyze complex technical issues, evaluate technology solutions, coordinate with County IT and outside vendors, and implement technology in support of Sheriff’s Office operational requirements.
New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month.

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Boulder County is a family-friendly workplace dedicated to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

PLEASE NOTE: When submitting your application be sure to include all relevant education and experience, as applications are screened based on the qualifications listed in this position announcement. Applications that do not appear to meet minimum qualifications, as outlined below, will not be considered. Resumes are not accepted in lieu of completed applications.

Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team.

Examples of Duties

• Analyzes Sheriff’s Office technology needs across administrative, law enforcement, jail, dispatch, emergency services, and field operations and makes recommendations regarding appropriate hardware, software, connectivity, and mobile technology solutions.
• Installs, configures, maintains, and troubleshoots mobile data computers (MDCs) and associated hardware, operating systems, drivers, applications, imaging configurations, docking stations, peripherals, and connectivity components.
• Develops, maintains, and supports standardized computer images and configurations for Sheriff’s Office computers and mobile devices, including application packages, drivers, security configurations, and operating system upgrades.
• Administers and supports mobile device management (MDM) systems, including device enrollment, configuration profiles, application deployment, security policies, updates, device replacement, and troubleshooting for Sheriff’s Office phones, tablets, and other mobile devices.
• Supports enterprise mobility and connectivity platforms, including NetMotion/Absolute, CradlePoint, FirstNet, cellular connectivity, Wi-Fi, and related network technologies used to provide reliable connectivity for mobile and field personnel.
• Configures, monitors, and troubleshoots CradlePoint and other mobile networking equipment, including vehicle-based connectivity, network configuration, firmware updates, device groups, policies, cellular connections, and coverage-related issues.
• Supports specialized mobile and remote connectivity solutions, including cellular signal boosters, Starlink and other satellite-based connectivity solutions, particularly in remote or mountainous areas where traditional connectivity is limited.
• Assists with the planning, installation, configuration, and maintenance of technology in Sheriff’s Office vehicles and field locations, including MDCs, docks, printers, connectivity equipment, wireless equipment, cameras, and other operational technology.
• Supports body-worn camera and in-car technology infrastructure, including vehicle installations, upload equipment, transfer stations, docking equipment, connectivity, user configuration, and troubleshooting in coordination with Sheriff’s Office personnel and technology vendors.
• Installs, configures, and troubleshoots specialized Sheriff’s Office applications and systems, including law enforcement, jail, records, dispatch, fingerprinting, digital evidence, surveillance, and other public-safety applications.
• Supports Active Directory and security-related configurations, including user and computer groups, permissions, authentication, policies, device access, and coordination with County IT regarding network and security requirements.
• Administers and supports endpoint management and software deployment tools to distribute operating system updates, security updates, applications, configurations, scripts, and other required changes to Sheriff’s Office computers and mobile devices.
• Researches, tests, and implements new technology solutions to improve operational efficiency, mobility, connectivity, security, and service delivery within the Sheriff’s Office.
• Performs technical testing and troubleshooting of new systems and upgrades before deployment and develops implementation procedures to minimize operational disruption.
• Coordinates technology projects with County IT, Sheriff’s Office personnel, vendors, telecommunications providers, and other stakeholders, including scheduling installations, upgrades, testing, troubleshooting, and deployment activities.
• Provides technical consultation and support to Sheriff’s Office personnel regarding hardware, software, mobile devices, connectivity, applications, and technology-related operational issues.
• Provides technical training and develops documentation and procedures for users and SCS personnel regarding the use, configuration, troubleshooting, and maintenance of supported technology.
• Participates in the development and maintenance of technical documentation and knowledge base resources, including installation procedures, configuration standards, troubleshooting instructions, and end-user guidance.
• Supports Microsoft 365, Microsoft Teams, PowerApps, Power Automate, and related Microsoft technologies used to develop and improve Sheriff’s Office workflows, forms, notifications, employee processes, and operational applications.
• Assists with the development, modification, testing, and implementation of PowerApps and automated workflows in coordination with Sheriff’s Office personnel and County IT.
• Supports technology-related employee onboarding, transfers, and offboarding, including computers, phones, tablets, accounts, applications, access, equipment assignments, and related configurations.
• Assists with technology refresh and lifecycle replacement projects, including equipment evaluation, inventory, ordering, imaging, deployment, replacement, configuration, and retirement of obsolete equipment.
• Maintains awareness of emerging technologies applicable to public safety, including mobile computing, wireless communications, satellite connectivity, artificial intelligence, automation, and other technologies that may improve Sheriff’s Office operations.
• Assists with cybersecurity and CJIS-related technology requirements, including endpoint security, encryption, authentication, device configuration, software updates, and implementation of security-related policies and controls.
• Works independently on complex technical assignments, determining appropriate troubleshooting methods, identifying solutions, coordinating resources, and escalating issues when necessary.
• Provides after-hours technical support as assigned, including participation in Sheriff Computer Support on-call responsibilities and triage of technology issues affecting critical Sheriff’s Office operations.
• May be reassigned in an emergency requiring additional work hours outside of normal scheduled hours.