Aide to the City Council

• Bachelor’s degree in business administration, public administration/policy, management, or a similar, related field with OR,
• Any equivalent combination of education and two (2) years of relevant experience that provides the knowledge, skills, and abilities to perform the required duties of the position will be considered in lieu of the above-mentioned requirements
• Two (2) years of customer service and/or clerical experience in a professional office setting
• Excellent written and verbal communication skills
• Advanced computer skills in all Microsoft Office Suite applications (e.g., Outlook, Word, Excel, PowerPoint, Teams)
• Worcester resident

• One (1) year of experience working in Local, State or Federal Government
• Two (2) years of experience providing direct support to elected officials
• Two (2) years of experience conducting research, querying records, managing data, and
• Three (3) years of experience in customer service in an office/clerical setting
• Experience setting up and coordinating virtual meetings via Zoom, Teams, or WebEx.

The City of Worcester is seeking qualified applicants for an Aide to the City Council for the City Council. Under the direction of the Chief of Staff, the position is responsible for the execution of varied, complex and frequently confidential assignments, including but not limited to managing incoming constituent correspondence such as calls, emails, and mail. The employee will assist with scheduling, preparing, planning, and coordinating communications, and events for the City Council as directed by the Chief of Council and serve as liaison to the City Council for the City Manager and Mayor’s office. The employee is responsible for answering telephones and assisting in responding to citizens’ questions and concerns, including proper follow-up with the appropriate departments. The Aide to the City Council handles sensitive and delicate situations with a high degree of firmness, cordiality, and confidentiality. This position will work hours outside the typical workday, to include weekend days on occasion.

Bilingual applicants are encouraged to apply.

Essential Elements

• Provide direct administrative support to City Councilors as directed by the Chief of Council.
• Assist the Councilors in the research of legislation.
• Prepare briefing materials for City Councilors.
• Perform a broad range of administrative duties to aid and assist City Council members and the Chief of Council.
• Manage incoming constituent correspondence via phone, email, and mail.
• Assist with preparation, planning, coordination of all public relations, communications, press releases, marketing, and events for the City Council.
• Attend and participate in staff, department, and/or other meetings, conferences, committees, and/or taskforces including some neighborhood and crime watch meetings.
• Assist with preparing reports, correspondence, and/or documentation for council.
• Support and assist the Chief of Council and liaise with the City Council for Boards & Commissions, Library, School Committee, and other Committees and Groups.
• Provide customer service to diverse constituents.
• Greet constituents or other office visitors.
• Other duties as assigned.